Course Code: 5C00091I

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Avaya : Avaya Aura® Call Center Elite Implementation and Maintenance

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details :

Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.

Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager. Pre-Requisites

  • Avaya Aura® Communication Manager Basic Administration

  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura Call Center Elite

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.