Course Code: CTCOLLAB

Back to Courses

Cisco : Troubleshooting Cisco IP Telephony and Video


Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : http://www.globalknowledge.ae/courses/cisco/collaboration/ctcollab.html

This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway.. 

This course is based on software version 10.6

This overview will be updated further once the course is fully released from Cisco

Pre-Requisites

Attendees should meet the following prerequisites:

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
  • Prior attendance of  CIPT1 or CIPTV1 and  CIPT2 or CIPTV2  is required

Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

After you complete this course you will be able to:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobility Issues

Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.

Recommended preparation for exam(s):

  • 300-080 - Troubleshooting IP Telephony and Video

CTCOLLAB is one of four courses required for the Cisco Certified Network Professional for Collaboration Career Certification

Follow on Courses

There are a number of other courses that may be of interest to delegates involved in the deployment of Cisco Collaboration solutions

  • CAPPS - Implementing Cisco Collaboration Applications
  • UCCX - Deploying Cisco Unified Contact Center Express
  • DUCCE - Deploying Cisco Unified Contact Center Enterprise
  • DUIC - Deploying Cisco Unified Intelligence Center

Further Information

Recertification:

Cisco Professional-level certifications (CCNP, CCNP Wireless, CCDP, CCSP, CCNP Security, CCNP Voice, CCIP, CCNP Service Provider, CCNP Service Provider Operations, and CCNP Data Center) are valid for three years. To recertify, pass ONE of the following before the certification expiration date:

  • Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.