Cisco : Troubleshooting Cisco IP Telephony and Video

13/09/2018 @ 9:00 am - 17/09/2018 @ 4:30 pm

Course Code: CTCOLLAB

Course Duration: 5 Days

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : http://www.globalknowledge.ae/courses/cisco/collaboration/ctcollab.html

This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway.

This course is based on software version 10.6

This overview will be updated further once the course is fully released from Cisco

Pre-Requisites

Attendees should meet the following prerequisites:

Working knowledge of converged voice and data networks
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Prior attendance of CIPT1 or CIPTV1 and CIPT2 or CIPTV2 is required

Content

Introduction to Troubleshooting Cisco Unified Communications Solutions

Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting

Troubleshooting Endpoint Registration Issues
Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues

Call Setup Issues

Describing Call Setup Issues and Causes
Troubleshooting On-Net Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues

Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues

Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

Troubleshooting MTP Issues
Troubleshooting Transcoder Issues
Troubleshooting Audio and Video Conferencing Issues
Troubleshooting Audio and Video Quality Issues

Objectives

After you complete this course you will be able to:

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
Troubleshoot voice quality issues and issues related to media resources
Troubleshooting ILS and GDPR
Troubleshoot Mobility Issues

Target Audience

Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.

Certification / Follow on Courses

Recommended preparation for exam(s):

300-080 – Troubleshooting IP Telephony and Video

CTCOLLAB is one of four courses required for the Cisco Certified Network Professional for Collaboration Career Certification

Follow on Courses

There are a number of other courses that may be of interest to delegates involved in the deployment of Cisco Collaboration solutions

CAPPS – Implementing Cisco Collaboration Applications
UCCX – Deploying Cisco Unified Contact Center Express
DUCCE – Deploying Cisco Unified Contact Center Enterprise
DUIC – Deploying Cisco Unified Intelligence Center

Further Information

Recertification:

Cisco Professional-level certifications (CCNP, CCNP Wireless, CCDP, CCSP, CCNP Security, CCNP Voice, CCIP, CCNP Service Provider, CCNP Service Provider Operations, and CCNP Data Center) are valid for three years. To recertify, pass ONE of the following before the certification expiration date:

Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
Pass any current CCIE Written Exam, or
Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.

Book or enquire

For more information please contact us:

Enquiries in Johannesburg and Cape Town : pauli@velisaafrica.co.za

International Enquiries : hema.chugh@globalknowledge.ae

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