Course Code: CXD-302

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Citrix : XenApp and XenDesktop Advanced Concepts - Troubleshooting


Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/citrix/virtualisation/cxd-302.html

Designed for students with previous XenApp and XenDesktop experience, who would like to expand their skillset and learn about advanced troubleshooting tools and methods. Learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. Students will haveaccess to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.

Recommended prerequisite courses:

  • CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
  • CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
  • CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track
  • Associated Courses:
  • CXD-301 XenApp and XenDesktop Advanced Concepts – Optimizing the End-User Experience
  • It is also recommended to gain a basic understanding of the following concepts and technologies:
  • Familiarity with how to navigate and use Windows Server 2012 R2
  • Experience with Microsoft’s PowerShell language (although a PowerShell introduction is included in this course)

  • Module 1: Troubleshooting Introduction
  • Support methodology
  • Troubleshooting tools
  • Citrix Director
  • CDF tracing
  • Citrix Insight Services
  • Citrix Diagnostic Toolkit
  • Module 2: Using PowerShell
  • PowerShell structure and syntax
  • PowerShell help and discovery Cmdlets
  • XenApp and XenDesktop PowerShell SDK
  • Module 3: Troubleshooting StoreFront
  • StoreFront authentication
  • StoreFront enumeration
  • StoreFront services
  • XML Broker issue
  • Subscription store backup and restore
  • Module 4: Troubleshooting the XenApp and XenDesktop Controller
  • FMA services architecture
  • Validating FMA services
  • XenApp and XenDesktop SQL connectivity and authentication
  • XenApp and XenDesktop site recovery and cleanup
  • Module 5: Troubleshooting VDA Registration
  • VDA registration options
  • VDA registration communications
  • Common registration failures
  • VDA registration troubleshooting methods
  • Module 6: Troubleshooting VDA Connections
  • Connection communication flow
  • Common connection failures
  • Citrix Receiver clean-up
  • XenApp load balancing issues
  • Analyzing ICA files
  • Active Directory authentication with Citrix Director
  • Enhanced reboot scheduling in Citrix Studio
  • Apply a methodical process to troubleshoot issues with Citrix components
  • Use troubleshooting tools to identify root cause of issues
  • Use CDF tracing and logging to identify root cause of issues
  • Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
  • Troubleshoot XenApp and XenDesktop services
  • Troubleshoot database connectivity issues
  • Troubleshoot Citrix StoreFront
  • Troubleshoot user connection issues
  • Troubleshoot the Virtual Delivery Agent (VDA) registration process

This course is recommended for those who are interested in increasing their productivity in troubleshooting and resolving component and user issues. Specifically Administrators, Implementers / Engineers, and Architects