Course Code: ELK93–013

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CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902)



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Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/comptia/network_management/g005.html

If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.

The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2016 objectives (exam numbers 220-901 and 220- 902), in order to become a CompTIA A+ Certified Professional.

Prerequisites:

To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking any introductory computing course from Logical Operations, such as:

Using Microsoft ®Windows® 10 The prerequisites for this course differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page:http://certification.comptia.org/Training/testingcenters/examobjectives.aspx

See download above for Hardware and Software requirements.

Lesson 1: Hardware Fundamentals

Topic A: Personal Computer Components
Topic B: Storage Devices
Topic C: Mobile Digital Devices
Topic D: Connection Interfaces

Lesson 2: Operating System Fundamentals

Topic A: PC and Mobile Operating Systems
Topic B: PC Operating System Tools and Utilities

Lesson 3: Networking and Security Fundamentals

Topic A: Network Types
Topic B: Network Components
Topic C: Common Network Services
Topic D: Cloud Concepts
Topic E: Security Fundamentals

Lesson 4: Safety and Operational Procedures

Topic A: Basic Maintenance Tools and Techniques
Topic B: Personal and Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Topic E: Organizational Policies and Procedures
Topic F: Troubleshooting Theory

Lesson 5: Supporting Display Devices

Topic A: Install Display Devices
Topic B: Configure Display Devices
Topic C: Troubleshoot Video and Display Devices
Lesson 6: Installing and Configuring PeripheralComponents

Topic A: Install and Configure Input Devices
Topic B: Install and Configure Output Devices
Topic C: Install and Configure Input/Output Devices
Topic D: Install and Configure Expansion Cards

Lesson 7: Managing System Components

Topic A: Identify Motherboard Components and Features
Topic B: Install and Configure CPUs and Cooling Systems
Topic C: Install Power Supplies
Topic D: Troubleshoot System Components

Lesson 8: Managing Data Storage

Topic A: Identify RAM Types and Features
Topic B: Troubleshoot RAM Issues
Topic C: Install and Configure Storage Devices
Topic D: Configure the System Firmware
Topic E: Troubleshoot Hard Drives and RAID Arrays

Lesson 9: Installing and Configuring Microsoft Windows

Topic A: Implement Client-Side Virtualization
Topic B: Install Microsoft Windows
Topic C: Use Microsoft Windows
Topic D: Configure Microsoft Windows
Topic E: Upgrade Microsoft Windows

Lesson 10: Optimizing and Maintaining Microsoft Windows

Topic A: Optimize Microsoft Windows
Topic B: Back Up and Restore System Data
Topic C: Perform Disk Maintenance
Topic D: Update Software

Lesson 11: Working With Other Operating Systems

Topic A: The OS X Operating System
Topic B: The Linux Operating System

Lesson 12: Customized Client Environments

Topic A: Types of Common Business Clients
Topic B: Custom Client Environments

Lesson 13: Networking Technologies

Topic A: TCP/IP Properties and Characteristics
Topic B: TCP/IP
Topic C: Internet Connections
Topic D: Ports and Protocols
Topic E: Networking Tools

Lesson 14: Installing and Configuring Networking Capabilities

Topic A: Configure Basic Windows Networking
Topic B: Configure Network Perimeters
Topic C: Using Windows Networking Features
Topic D: Install and Configure SOHO Networks

Lesson 15: Supporting Mobile Digital Devices

Topic A: Install and Configure Exterior Laptop Components
Topic B: Install and Configure Interior Laptop Components
Topic C: Other Mobile Devices
Topic D: Mobile Device Accessories and Ports
Topic E: Mobile Device Connectivity
Topic F: Mobile Device Synchronization
Topic G: Troubleshoot Mobile Device Hardware

Lesson 16: Supporting Printers and Multifunction Devices

Topic A: Printer and Multifunction Technologies
Topic B: Install and Configure Printers
Topic C: Maintain Printers
Topic D: Troubleshoot Printers

Lesson 17: Security Threats, Vulnerabilities, and Controls

Topic A: Common Security Threats and Vulnerabilities
Topic B: General Security Controls
Topic C: Mobile Security Controls
Topic D: Data Destruction and Disposal Methods

Lesson 18: Implementing Security Controls

Topic A: Secure Operating Systems
Topic B: Secure Workstations
Topic C: Secure SOHO Networks
Topic D: Secure Mobile Devices

Lesson 19: Troubleshooting System-Wide Issues
Topic A: Troubleshoot PC Operating Systems
Topic B: Troubleshoot Mobile Device Operating Systems and Applications
Topic C: Troubleshoot Wired and Wireless Networks
Topic D: Troubleshoot Common Security Issues

Appendix A: Mapping Course Content to CompTIA A+ Certification Exam 220-901

Appendix B: Mapping Course Content to CompTIA A+ Certification Exam 220-902

Appendix C: A+ Command Reference

Appendix D: A Brief History of Personal Computers

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.

You will:

  • Identify the hardware components of personal computers and mobile digital devices.
  • Identify the basic components and functions of operating systems.
  • Identify networking and security fundamentals.
  • Identify the operational procedures that should be followed by professional PC technicians.
  • Install, configure, and troubleshoot display devices.
  • Install and configure peripheral components.
  • Manage system components.
  • Manage data storage.
  • Install and configure Microsoft Windows.
  • Optimize and maintain Microsoft Windows.
  • Work with other operating systems.
  • Identify the hardware and software requirements for client environment configurations.
  • Identify network technologies.
  • Install and configure networking capabilities.
  • Support mobile digital devices.
  • Support printers and multifunction devices.
  • Identify security threats, vulnerabilities, and controls.
  • Implement security controls.
  • Troubleshoot system-wide issues.

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.